Enrollment Process Related Questions
First step is to sign up. Once you have signed up and logged in, go to the course details page of your desired course and press ‘Enroll’ button which will take you the enrollment page. Here you may specify your time preferences i.e. the day and time when you would love to take up the class. Then, proceed to pay enrollment fee of $10 (which is refundable in a case where you are not happy with any of the allocations made). Within a maximum of 7 days, we will allocate you with a Guru and Timeslot [For example, Guru : Guitar Shylu, Timeslot: Sunday 9am to 10am] and inform you via email. Once allocated, you can enter the Bmusician Academy Dashboard, subscribe to a fee payment plan and then start taking up the classes.
To provide maximum flexibility, we have eliminated the idea of letting the users choose from fixed time-slots. Instead, we let users specify their time preferences first and then we allocate a Guru and Timeslot accordingly. Please ensure that you add as many time preferences as possible, so that we can allocate you the best guru and the most comfortable time slot available. If we are not able to allocate you a timeslot that fits your preferences, we will intimate you all the possible timeslot options available and you can select one. At the worst case, If you are still not comfortable with the available options, you can claim a enrollment fee refund.
Usually 1 to 3 days. In rare cases, it can take up to 7 days.
You may proceed to fee payment subscription once you are allocated with a Guru and Timeslot. Subscription options are Monthly, Quarterly, Half-Yearly and Annual.
All payments go through Stripe and hence it is 100% secure.
System Related Questions
No. No software downloads or installations are required. Our System has its own in-browser video calling interface.
Yes. Classes can be rescheduled but the rescheduling should be done 48 hours prior to the class date-time and are subject to the approval of Guru and Admin.
1 class per week and 4 per month. Each class will be around 50 mins. The Guru will assess the student and cover the right amount of syllabus that can be practised by the student before the next class. Hence, the number of classes will not slow down the progress of the student.
Our system is built to impart music learning through a continuous learning process. There is no fixed duration for the completion of a course or the modules. Every course is made up of 10 modules. The time taken for the completion of a course and the modules fully depends upon a student's efforts, practise and other factors. The Guru marks a module as complete once finished and a course is said to be complete when a student completes all the course modules. Once a course is complete, a group of top musicians assess and grade the student. A course completion certificate will be awarded.
The class will be marked absent and will not be rescheduled. Students are expected to reschedule the class atleast 48 hours prior to the commencement of the class. In the case of the absence of Guru or technical issues with the system, the class will be rescheduled (subject to the approval of admin).
Yes. System has a 'switch course' feature that allows you to change between courses and learn multiple courses parallelly in one click.
A Laptop or a Desktop with one of the following browsers - Google Chrome/Firefox/Opera (It does not work on Internet explorer and Safari) , Webcam, Microphone and a high speed internet connection. Please note that the quality of the video call is highly dependent on the internet speed.
Our system is quite user-friendly. Usually, during the first class, you might need to permit the browser to use the microphone and camera. To do this and also for other technical assistance, we have provided a complete help document that can be found in the classroom. Also, you can mail queries to email@example.com or call our helpline +65 90674634 for immediate assistance. In a case where a class is completely interrupted due to technical difficulties from the Guru's end, then the class will be rescheduled.
What happens when I pay fee for a longer term but complete course earlier? Is the fee amount refundable?
In this case, the lessons that are unused will be carried forward to the next level of the course, adjusted to the new fee. For example, if you choose an yearly plan for Beginner level course and if the fee is $70 per month and finish the course in 6 months. The 24 unused Beginner levels lessons will be reduced 18 Intermediate level lessons and added to the new level where fee is $90 per month . No, the fee amount is not refundable but can be carried forward.
Once allocated, a student must pay fee to activate it within 10 days. If not, the allocation will be cancelled.
Yes, there are shared slots too , based on pre-defined timeslots. To ensure maximum quality, we allow a maximum of only 3 people in a session.
Timeline - Notes, key points, improvement tips, class videos and feedbacks from Guru for each class can be viewed in the form of a timeline. Calendar - Upcoming classes, concerts and other events can be viewed, scheduled and rescheduled using the calendar. Gallery - Books, videos and pictures and other course related materials can be viewed/downloaded from the Gallery. Theory - Music theory Q&A can be found here. Dashboard - A elegant dashoard for performance tracking and course progress monitoring. Classroom - An in-browser high quality video calling interface . B'Auditorium - B'Auditorium will host live concerts and lecture demonstrations exclusively for the students of Bmusician.
Yes. Each course has its own book, video/audio materials, documents and pictures which can be found in Course Gallery page. Course eBook can also be downloaded from here.
Fee and Subscription Related
We noticed that a lot of students were forgetting to pay fee and add classes on time in spite of the reminder emails. This creates discontinuity and inconvience to both the teachers and students. In a subscription based model, you can subscribe to a convenient plan once and we will take care of the fees & timely class scheduling. You can completely focus on the lessons. Yet, you will always have complete control over the subscription where you can change/cancel subscription in a single click at any point of time.
On the Fee Payment page, once you subscribe to a plan, you will see the options to upgrade, downgrade or cancel your subscription. When you change your subscription plan, the change will reflect only after the current billing period. For example, if you are on a Monthly plan that ends on 20-DEC-2017 and if you upgrade to a Quarterly plan, you will be charged for the Quarterly plan from 20-DEC-2017. Downgrade also works similarly.
You will not be charged after your current billing period if you cancel your subscription. No, there will be no refund but the classes that have already been added will not be removed, you can still take them. No new classes will be added.
We use Stripe gateway to handle subscriptions. When you subscribe to a plan using your credit card, we will charge your card every 1 month/3 months/6 months/1 year based on your plan type. Once we receive the payment, our system will automatically add 4/12/24 or 48 classes respectively. You will receive a detailed email on the number of classes added and amount deducted every month.
Yes, classes can still be cancelled/ rescheduled and this is how it works. Lets assume your current billing period is 25-NOV-2017 to 25-DEC-2017. You cancel a class on 21-DEC-2017 and it is moved to 4-JAN-2018. In this case, you will still be charged on 25-DEC-2017 but the classes will be scheduled starting from 11-JAN-2018.
Yes. We use stripe to process payment. Its PCI compliant and highly secure.